Cancellation Policy

CANCELLATION CHARGES:

Nil if cancelled more than 7 days in advance.If cancelled within 7 days, one room night to be charged.100% if cancelled one day prior to booking or on the same day.

CANCELLATION CHARGES FOR COMPANY OR GROUP BOOKING:

No charges, if confirmed 15 days in advance.50 % charges, if confirmed 7 days in advance.100% of the booking amount, if the booking is cancelled within 7 days of arrival.

FOR SPECIAL CELEBRATION DAYS (like Diwali, Durga Puja, 25th Dec, 1st January or others):

No charges, if confirmed 30 days in advance.50% charges, if confirmed 7 days in advance.100% of the booking amount, if cancelled within 7 days of arrival.

NOTE:

If any guest with confirmed booking/reservation does not show up/check in, it will be treated as No Show and is fully chargeable.

Any postponement of the booking will be treated as a cancellation and will be governed by the Cancellation Policy.

A Company/Group booking is defined as 5 rooms or more.

Refunds only through cheque for bookings made by cash/cheque/bank transfer.

Credit/debit card online refunds will only be made against credit/debit card bookings and usually take 15 working days.

Online refunds for bookings made through the website usually take 7-10 working days.

The original receipt must be presented for processing the refund.